Terms and Conditions

[vc_row][vc_column][vc_column_text]Welcome to the “Thefrater.com” website (the “website”). This website is owned and operated by TheFrater LTD (“TheFrater LTD” or “us” or “we”). Registered office: 20-22 Wenlock Road, London, N1 7UG, United Kingdom. Registered number: 10998403 (England and Wales). Postal address: 7 Lower Milehouse Lane, Newcastle-under-Lyme, ST5 9AA, United Kingdom. If you want to ask us anything about these terms & conditions or have any comments on or about our website, please email our customer service team at support@thefrater.com

These terms & conditions incorporate our privacy policy and set out the basis on which you can visit and use the Thefrater website. Please read them carefully as they contain important information.

Terms and Conditions

Please read the following terms and conditions of use carefully before using this website. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.



You are able to correct errors on your order up to the point at which you click on ‘submit order’ on the final page of our ordering process.

If your order has been dispatched, and you have recognised an error in your delivery address, please email support@thefrater.com who will contact the carrier service. If your order is still in transit within the UK, the delivery address should be able to be updated. If your order has left the UK, unfortunately this is out of TheFrater LTD’s control, and whilst we will attempt to rectify this for you, we cannot be held accountable for any incorrect information supplied at the checkout by the customer.


Acknowledgement and Acceptance of Your Order

An automatic acknowledgement by way of email will be sent to you upon receipt of the order. This is NOT a confirmation of approval. All orders pass through a security screening process. We will check the authentication of the card payment and if your order adheres to all of the necessary checks sufficiently, your order will be processed, and dispatched. If your payment is rejected, and or failed, then we cannot process your order, and it will be subsequently cancelled. You will be notified of this.

TheFrater LTD cannot be held accountable for any order that fails to meet the security measures that are in place to protect fraudulent card activity. We always suggest that you contact your card issuer. You will not be charged for any order that has been cancelled, and funds will appear in your bank account within 7 to 10 working days. Please note that we reserve the right to reject any orders at our discretion. This does not affect your statutory rights.



The entire content included in this site, including but not to text, graphics or code is copyrighted as a collective work under the Laws of England and other copyright laws, and is the property of TheFrater LTD. The collective work includes works that are licensed to TheFrater LTD Copyright 2016, TheFrater LTD ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with TheFrater LTD or purchasing TheFrater LTD’s. products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with TheFrater LTD or to purchase TheFrater LTD’s products. Any other use, including but not to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorised by TheFrater LTD. You further agree not to change or delete any proprietary notices from materials downloaded from the site.



All trademarks, service marks and trade names of TheFrater LTD used in the site (including the name “The Frater” and the logo) are trademarks or registered trademarks of TheFrater LTD.


Competitions and Prizes

These rules apply to all prize promotions including free draws, prize competitions and instant win offers;

  1. From time to time TheFrater LTD will run competitions, free prize draws and promotions on this website. These may be subject to additional terms that will be made available at the time.
  1. Prize draws are open to all residents of the UK, except employees of TheFrater LTD, the promoter and their immediate families and anyone else connected with the creation and administration of the promotion.
  1. Prizes are non-transferable, non-negotiable and no cash alternatives will be offered.
  1. TheFrater LTD reserves the right to substitute the prize for another prize of equal value.
  1. NO PURCHASE NECESSARY to enter the competitions unless otherwise stated on the promotional activity with a specific competition.
  1. By entering the prize draw, the entrant agrees to be bound by the rules and by any other requirements set out in the promotional material accompanying the promotion.
  1. By entering the promotion, the entrant agrees to the terms of the privacy policy.
  1. Winners will be notified by email within a month of the end of the promotion. Winners have five (5) business working days to respond in full to the email or another winner will be drawn.
  1. By entering the promotion, the winner(s) consent to any publicity generated as a result of the promotion, and use on websites, magazines or mobile services at any time.
  1. The Sites’ Editors’ decision is final and no correspondence will be entered into. Odds of winning depend on the number of eligible entries received.
  1. Only one entry per person. Spammers will be disqualified.
  1. TheFrater LTD will not accept responsibility for lost through technical fault, incomplete, illegible or other damaged entries. Proof of entry is not automatically proof of receipt.
  1. The promotional draws are held by TheFrater LTD, Ground Floor Unit 501 Centennial Park, Centennial Avenue, Elstree, Borehamwood, Hertfordshire, United Kingdom, WD6 3FG.


Warranty Disclaimer

This site and the materials and products on this site are provided “as is” and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, TheFrater LTD disclaims all warranties, express or implied, including, but not to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. TheFrater LTD does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. TheFrater LTD does not make any warranties or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, timeliness, reliability or otherwise.



The packaging may vary from that shown. The weights and dimensions are approximate only. We have made every effort to display as accurately as possible the colour of the products that appear on the website. However, as the actual colours you see will depend on your personal computer equipment, we cannot guarantee that your monitor’s display of any colour will accurately reflect the colour of the merchandise on delivery. To the extent permitted by applicable law, TheFrater LTD disclaims all warranties, expressed or implied, as to the accuracy of the information contained in any of the materials on this website. We are not responsible for the content of any off-website pages or any other websites linked to or from this website. Links appearing on this website are for your convenience only and are not an endorsement by us of the content, products, services or suppliers connected therewith. We shall not be liable to any person for any loss or damage which may arise from the use of any of the information contained in any of the materials on this website, in any off-website or in any linked websites.



All items are subject to availability. Validly stated prices on our website remain in effect for so long as the merchandise is available or as otherwise stated on our website. We will inform you as soon as possible if the goods you have ordered are not available.


Limitation of Liability

TheFrater LTD shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if TheFrater LTD has been advised of the possibility of such damages.


Product Use Disclaimer

Due to regulations issued by the Medicine Advertising Regulations Act; the Medicines Act 1965 and the Medicines Control Agency, TheFrater LTD is unable to make any claims as to the effectiveness of the products sold on this site for medicinal, health, magickal or occult purposes. The information provided for your reference originates from the historical and/or traditional uses of these products. Neither the information provided, nor the products sold, should be used as a substitute for competent medical care.

The products which are sold via this web site have been designed to comply with the statutory legal requirements and relevant safety standards of the United Kingdom. We can therefore make no representation or warranty that any product is compliant with health, safety or other legal requirements which apply outside the United Kingdom.

TheFrater LTD is not responsible for misuse of our products. Be sure to keep all incense, oils and other potentially dangerous items away from children and pets. We do not take any responsibility for an individual’s personal decision to use our products in an illegal or damaging way. By placing your order with us, you, the customer, assume full responsibility for the use or misuse of our products.

Candles, incense and charcoal should only be burned in appropriate sturdy holders on a stable and heat-resistant surface. Always keep burning items within your sight. Completely extinguish burning charcoal, incense and candles before leaving a room or going to sleep. Never burn items on or near anything flammable, including but not to drapes, bedding, carpets and paper. Burning candles, incense and charcoal should be kept at least 3 feet (approx. 90 cm) away from anything that can burn. Do not place burning items where they can be knocked over by children, pets or others. Keep burning items away from drafts, vents, ceiling vents, and air currents that could blow papers, draperies or other lightweight items into the flame.

It is the responsibility of the buyer to ascertain and obey all applicable local, state and federal laws in regard to purchase, possession and use of any item on this site. By placing an order, the buyer represents that the products ordered will be used in a lawful and responsible manner.



TheFrater LTD delivers worldwide.

We will deliver the merchandise in accordance with the delivery option selected by you. Please view our delivery options for full details. Whenever referred to, working days exclude Saturday, Sunday and Bank holidays. If you have specified delivery to more than one address when placing your order there is a separate charge for each destination address. Any delivery timescales are indicative only.

Upon delivery of the merchandise to you, we will provide you with sufficient information to enable you to exercise your statutory right to return or exchange your merchandise. For further information please see the returns and the cancellation right sections within these terms and conditions.


Delivery Timings

UK – Tracked Shipping (2 Working days)

EU – Standard no tracking (7-15 Working days)

EU – Tracked Shipping (3-12 Working days)

USA – Standard no tracking (7-15 Working days)

USA – Tracked Shipping (3-12 Working days)

Rest of the World – Standard no tracking (7-15 Working days)

Rest of the World – Tracked Shipping (3-12 Working days)

– Shipping times stated above will be from the date of dispatch. All orders will be dispatched within 48 working hours (2 working days) of being placed.

– Please note that working days are Monday to Friday (excluding UK Public Holidays).

– Parcel maybe delayed due to being held in customs for international shipping. Please allow 2-3 extra days for delivery.


Cancellation Right

In the event that you wish to cancel your order, please email support@thefrater.com as soon as possible. We cannot guarantee that we will be in the position to cancel your order before dispatch. If this is the case please refer to our Returns section below. Your statutory rights are not affected.



TheFrater LTD hopes that you will be delighted with your order. However, if you are not completely satisfied, please notify TheFrater LTD Customer Services within 7 days of receipt of goods by emailing support@thefrater.com and return the goods in its original condition within 10 days of purchase with proof of purchase for a refund or exchange. Please note refunds made will exclude shipping costs.

Please follow the 4 steps outlined below to return your goods to TheFrater LTD;

Step 1.

Please pack the item(s) securely in the original product packaging, if possible. Kindly note that we are only able to exchange or refund goods that are returned to us in their original unopened form and in a resalable condition.

Step 2.

You will receive a RAN number upon receipt of notifying customer services of your return. Please include the RAN number on the outer packaging of your parcel. You also need to indicate whether you would like a refund, replacement or exchange. Please remember that in order for the return to be processed you must ensure that this information is correct and is included with your return package and that the goods are wrapped securely in the same outer packaging in which you received them.

Step 3.

Please return your package by recorded delivery (retaining your recorded delivery receipt as proof of postage) to:

Returns Department
TheFrater LTD
7 Lower Milehouse Lane
United Kingdom

Step 4.

All returned goods will be examined upon receipt as for reasons of hygiene we are unable to offer refunds, replacements or exchanges on any opened or used goods. We will process your return as quickly as possible and will notify you by email once your refund, replacement or exchange has been processed. During busy periods, please allow a maximum of 30 working days for your refund, replacement or exchange to be processed.

Your payment for the goods will be refunded by TheFrater LTD as soon as possible by the original payment method, no later than 30 working days after we have received the goods. Please note that delivery charges are not refunded.

Your statutory rights are not affected


Undeliverable, Unclaimed and Refused Packages

If your order is returned to us as an unclaimed, refused, or rejected, or if a package cannot be delivered because the shipping address you provided at the time of your order was incorrect, we will deduct the original shipping costs, any return shipping fees charged to us by the shipping company, and a 20% unauthorised return processing fee from any refund amount. If you request that we re-ship a previously undeliverable order, we will only do so after you pay for additional shipping fees to cover the repeat outbound shipment.


Typographical Errors

In the event that a product is mistakenly listed at an incorrect price, TheFrater LTD reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. TheFrater LTD reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase, and your order is cancelled, TheFrater LTD shall issue a credit to your credit card account in the amount of the incorrect price.


Term; Termination

These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by TheFrater LTD without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.



TheFrater LTD may deliver notice to you by means of email, a general notice on the site or by other reliable method to the address you have provided to TheFrater LTD.



Your use of this site shall be governed in all respects by the laws of the United Kingdom. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not to the purchase of TheFrater LTD ’s products) shall be in the United Kingdom. Any cause of action or claim you may have with respect to the site (including but not to the purchase of TheFrater LTD ’s products) must be commenced within one (1) year after the claim or cause of action arises. TheFrater LTD ‘s failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. TheFrater LTD may assign its rights and duties under this Agreement to any party at any time without notice to you.


Use of Site

Harassment in any manner or form on the site, including via email, chat, or by use of obscene or abusive language is strictly forbidden. Impersonation of others, including an TheFrater LTD or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libellous, defamatory, obscene, threatening, invasive of privacy rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organisation.


Participation Disclaimer

TheFrater LTD does not, and cannot, review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, TheFrater LTD is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, TheFrater LTD reserves the right to block or remove communications or materials that it determines to be (1) abusive, defamatory, or obscene, (2) fraudulent, deceptive, or misleading, (3) in violation of a copyright, trademark or; other intellectual property right of another or (4) offensive or otherwise unacceptable to TheFrater LTD in its sole discretion.



You agree to indemnify, defend, and hold harmless TheFrater LTD , its officers, directors, employees, agents, licensors and suppliers (collectively the “Service Providers”) from and against all losses, expenses, damages and costs, including reasonable attorneys’ fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.


Third-Party Links

In an attempt to provide increased value to our visitors, TheFrater LTD may link to sites operated by third parties. However, even if the third party is affiliated with TheFrater LTD , TheFrater LTD has no control over these linked sites, all of which have separate privacy and data collection practices, independent of TheFrater LTD . These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, TheFrater LTD seeks to protect the integrity of its website and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).


Privacy Policy


This website is operated by TheFrater LTD . We respect the privacy of our website users and are committed to protecting your security and privacy.

Terms of Use:

This privacy policy must be read in conjunction with our terms and conditions.

Collection of Your Information:

We collect information about you through our websites in an effort to improve your shopping experience, as well as communicate with you about our products, services and promotions. We do not sell or rent your personal information to third parties. We release account and other personal information only when we believe release is appropriate to comply with law; facilitate court proceedings; enforce or apply our terms and conditions; or protect the rights, property, or safety of TheFrater LTD , our users, or others.

Types of Information Collected:

We may collect personal information from you (including, without limitation, your name, email address, phone number, and postal address) when you visit our website, register with our website, place an online order, save your information with us online, contact us with a question or concern, or participate in a promotion. We receive and collect the name of the domain and host from which you access the Internet; the Internet protocol (IP) address of the computer you are using; the browser software you use and your operating system; the date and time you access our site; and any search engine or inbound hyperlink used to reach this website. This information is used only for statistical purposes and in regards to how we may enhance the customer experience.

Cookies: Our website uses “cookies,” which are small data files that are stored on your computer when you visit a website. Cookies enable you to shop on our website and may be used in a variety of ways to enhance or personalise your online browsing and shopping experience. Cookies may be used to personalise your visits to this website, eliminate the need for you to repeatedly enter the same information, enable us to improve the content, reliability and functionality of this website, evaluate the effectiveness of the advertising on this website and track website usage patterns. Accepting a cookie will not give us access to any data on your computer other than the data stored in the cookie. Although you may configure your web browser to not accept cookies, you may experience a loss of functionality as a result.

How we use Your Information:

We may use your collected information in the following ways:

– To process and fulfil your order, including sending emails to confirm your order status and shipment, along with customary business communications.

– To verify your identity and to assist you if you have forgotten your username or password

– To communicate with you and to send you information by email, postal mail or other means about our products, services and promotions, where you agree to receive such information.

– To help us learn more about your shopping preferences and personalise this website in accordance with your preferences.

– To analyse trends and statistics.

– To improve or update this website and our products / services.

– To protect the security or integrity of our website and our business.

– To respond to your enquiries and communicate with you if necessary.

You always have the choice not to receive marketing and promotional information. It is our policy to remove any member from our database or mailing list upon the members’ request. Please Contact Us if you wish to opt out of receiving communications from TheFrater LTD .



Payment can be made by any of the following methods: Visa, Visa Debit, Visa Electron, Debit Mastercard, Mastercard and Maestro. Payment will be debited and cleared in full amount from your account at the point at which your order is despatched. You confirm that the credit or debit card being used is yours. Please note that all credit/debit cardholders are subject to validation checks and authorisation by the issuer of the card. If the issuer of your payment card refuses to pay or does not for any reason authorise payment to TheFrater LTD, we will not be liable for any delay or non-delivery of merchandise. We retain the legal ownership of all merchandise until full payment has been made by you and received by us and legal ownership of the merchandise will immediately transfer back to us if we refund any payment for the merchandise to you. Risk in the merchandise transfers to you upon delivery.


Website and Credit Card Security:

We take website and credit card security extremely seriously, and always endeavour to provide a secure safe platform on which to conduct online transactions. We do not store credit card details nor do we share customer details with any 3rd parties.


Linking to Third-Party Websites:

When you click on links and banners on our site that take you to third party web sites, you will be subject to the third party’s privacy policies. While we support the protection of privacy on the Internet, TheFrater LTD cannot be responsible for the actions of any third-party web sites.


Changes to our Privacy Policy:

We reserve the right to change this privacy policy from time to time by publishing the revised privacy policy on our website. We encourage you to check this policy regularly for any modifications or updates. Your continued use of our Services after any changes have been posted on our Website indicates your acceptance of those changes.

If you have any questions regarding our privacy policy or any other matter, please Contact Us.[/vc_column_text][/vc_column][/vc_row]